What is Devizes Opendoors? 

It is a charity that has been set up to help people in the Devizes Community Area to find solutions to homelessness; to offer support to local people when they are homeless or at risk of becoming homeless and to benefit local individuals in need, including the marginalised and vulnerable.

Opendoors exists 100% for the benefit of others, in particular those who are homeless or at risk of becoming so. 

For the last few years it has provided three cooked meals a week at St. John’s Parish Rooms, Long Street and there are about 15 – 20 people there at most sessions. Along with the good food and company there is the chance of a shower and a few other things (see Opening Times)

Guest in conversation with volunteer  Guest getting tea

The guests are a mixture of rough sleepers, those sleeping in sheds, vans and old boats, sofa surfers and those with their own homes but with issues that can make their tenancies vulnerable.

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The team has one paid part-time coordinator and about 50 volunteers. Together they prepare the food and the hall, welcome the guests and chat, serve meals and discuss issues in one-to-one conversations. Concerns that get followed up include health (mental and physical) issues, alcohol and drug dependency, criminal activity, financial matters and of course housing issues.

This is a list of companies, organisations, groups or individuals who have made contributions either in cash or in kind to Devizes Opendoors

Colin Harrison Design Ltd - Graphic Designer based in Melksham

Devizes M&S Simply Food store

Devizes Iceland

Woolrych Computer Services Ltd




Rough Sleeper Successes

over the last eight months

In January Devizes Opendoors was in frequent contact with nine people who were regularly sleeping rough. By the end of August five of these homeless people had a roof over their heads at night. Most had been sleeping rough for several years and had little hope of things changing but, thanks to the combined efforts of several different agencies and the resolve of the rough sleepers themselves, they are now looking ahead to a brighter future (and a warmer winter!). The other four are still homeless and one or two more are known by Opendoors to have started rough sleeping in the meantime.

Through its four weekly sessions (with cooked meals at three of them) Opendoors has been providing a welcoming, supportive, non-judgemental environment to any who feel marginalised. Alongside the 1582 meals it has served in the last six months, it has helped to restore people’s self-belief, to get back in touch with relevant agencies and then to try again when arrangements break down. What makes volunteers at Devizes Opendoors really happy is to finally see someone move into a flat of their own or into a room in a supported housing scheme. The individual’s eyes are shining as they tell you about it. It isn’t exactly a ‘happy ending’ but it is a new chapter in their lives; one that stands a good chance of being better that the last.

Those in the Council’s Housing Options team are collaborating with staff from Turning Point, the Probation Service, the NHS and the Police. They are also working closely with Devizes Opendoors. There is more joined up thinking going on these days and those involved in supporting local, homeless people feel more confident that things can change for the better and people will not be left out in the cold for so long this coming winter.

Night Shelter Update:

Opendoors would like to be able to offer the possibility of overnight accommodation for the coldest part of the year, to those would might otherwise be sleeping rough here in Devizes.  However, finding a venue to act as an emergency shelter is proving harder than first imagined. The place needs to be suitably equipped, scarcely used by others and acceptable to those living in the area. There is a premise currently being considered. The likelihood of shelters in Trowbridge and Salisbury are looking more certain. Opendoors might set up a transport scheme over the coming winter to get homeless people to these shelters, rather like the Link Scheme gets people to hospitals in Bath or Salisbury.

Opendoors wants to work with local people and, through this, increase the general level of understanding of what Opendoors is and how it helps. It is often only when people step outside of their own comfort zones and into a different environment, that they discover that many of their assumptions are questionable and most of their concerns can actually be addressed. Opendoors invite you to consider joining them in their annual sponsored sleepout at St. Mary’s Church, New Park Street. This year it will take place on Saturday night 1st December. If you would like to take part, get in touch by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.


JUNE 2018 

Double boost to Night Shelter plans 

This month we have had two bits of good news.

Firstly, we heard that the Big Lottery, Awards for All programme have granted us £10,000 towards the costs of this coming winter's Night Shelter. Thanks David for doing the work to get this application in. 

Then we heard Wiltshire Council had been successful in their bid for £300,000 of central government funds to help reduce the numbers of rough sleepers in Wiltshire towns. Devizes gets a fair slice of this because we had made a good case for a winter Night Shelter in the town.

St. Andrew's Church can now go ahead and make alterations to their premises. Opendoors can draw up a job description for Night Carer and then advertise for two people to job share this post. Volunteers will also be needed to help with cooking and with evening and night shilfts.


MAY 2018 

 A task group has put together a draft Handbook for running a Winter Night Shelter for rough sleepers next winter. However, funds are needed to pay for alternations to the upstairs area at St. Andrew's Church and to pay for a co-ordinator and without funding the plans 'stay on the table'. Please get in touch via the Contact Us tab on the Menu Bar if you would like to get involved. 

Our application to become a partner of Green Pastures has been accepted. They are a national Christian organisation providing homes for those most in need. We are now putting a team of people in place to take ongoing responsibility for the Supported Housing Project (property yet to be acquired) and for the welfare of the occupants. If you have money to invest, Green Pastures give a good rate of return. The more that local people invest, the bigger the benefit to this Opendoors project. 


APRIL 2018 

Planning has got underway for a befriending scheme we are calling Trinks. For an idea of how this might work please click on the word Trinks (Three-way Links). A task group is meeting every three weeks on a Tuesday morning. The emphasis at the moment is very much on the sort of training we should be offering not only those considering becoming a Befriender but also for those volunteers who have recently joined us. A member of Working Links (in the probation service) and someone from Turning Point (substance misuse advisory service) are proving to be a great help. Please get in touch via the Contact Us tab on the Menu Bar if you would like to get involved. 

A task group has started putting a plan together to provide a Winter Night Shelter for rough sleepers next winter. It is meeting every two weeks on a Tuesday and hopes to have a Handbook ready in teh next month or two. Several more grant applications have gone in during the last few weeks.  Funds are needed to pay for alternations to the upstairs area at St. Andrew's Church and to pay for a co-ordinator. We hope to appoint him or her in the early autumn to help organise not only teh Shelter but also the current ongoing Opendoors activities . Please get in touch via the Contact Us tab on the Menu Bar if you would like to get involved. 

Our application to become a partner of Green Pastures has been accepted. They are a national Christian organisation providing homes for those most in need. We are now putting a team of people in place to take ongoing responsibility for the Supported Housing Project (property yet to be acquired) and for the welfare of the occupants. If you have money to invest, Green Pastures give a good rate of return. The more that local people invest, the bigger the benefit to this Opendoors project. 





A group of adults and children recently got an idea of what it must be like to be homeless at this time of year. They took part in the Annual Sponsored Sleep Out at St. Mary’s Church, Devizes over the week-end 2nd/3rd December. There were seventeen in the group, their ages ranged from 7 to 70 and they came prepared for a cold night. Before settling down, many spent time crafting Christmas cards and a lot took up the challenge of creating structures from newspaper (that could support a raw egg at the great height!)


At about 11 o’clock, after soup or hot chocolate, people started bedding down. Most chose to sleep outside in the church yard. Others took the more comfortable option and settled down in the church itself. It turned out to be an undisturbed night for many, but some did find it difficult to sleep because of the noise of traffic and the uncertainty of who might be about.

At about 7 o’clock people woke to the smell of cooked bacon and the realisation that a reporter from BBC Radio Wiltshire had arrived to ask them about the experience. Several said that it had had quite a sobering effect on them and they had now got a lot more sympathy with those who are sleeping rough night after night, without a bed to go home to.

Sally Rhodes, who helped organise the Sleep Out said, “What a great privilege to be involved with Opendoors, seeing first-hand the support and enthusiasm from volunteers. Our supporters and our sponsors are amazing and have made this year’s sleep out a real a success”.

The official government annual rough sleeping statistics were published yesterday  (25.01.17) following the count which took place in November 2016.

The official definition of the term “rough sleeper” used for the purpose of collecting data, is: “People sleeping, about to bed down (sitting on/in or standing next to their bedding) or actually bedded down in the open air (such as on the streets, in tents, doorways, parks, bus shelters or encampments).  People in buildings or other places not designed for habitation (such as stairwells, barns, sheds, car parks, cars, derelict boats, stations, or “bashes”).

There are two methods in which this data can be collated – an estimated method and an actual physical count. The former involves specialist agencies, who routinely engage with rough sleepers, submitting information to the local authority based upon self-declared accommodation status. This information is an accurate figure due to the very nature of the relationships established between the agencies and the service users during the months leading up the night of the count.

The actual method of counting is impossible to be conducted due to the rural nature of a county like Wiltshire. In this county rough sleepers are not visible in the same way that they are in the larger towns. Rough sleepers will do whatever they can to remain safe on the streets and therefore they will be hidden away in areas that are not frequented by the public at night. This has meant that it is virtually impossible to conduct an actual count due to the fact that it is not feasible to go traipsing around woods, fields, laybys etc in the middle of the night trying to find someone sleeping in a tent or car.

Both methods of counting, in the north of the county, took place on the night in November with the two specialist agencies, Doorway and Opendoor, carrying out the estimated method and the Local Authority carrying out the actual count on foot in the two town centres of Chippenham and Devizes. Subsequently, there were shown to be significant discrepancies between the two figures with the actual method producing lower results.

Unfortunately, Wiltshire Council opted to submit the lower figures to central government despite our two organisations raising concerns regarding the validity of the statistics.  

Specifically we raised concerns regarding the following:

  1. The narrow definition of the term ‘rough sleeper’ excludes “people in hostels or shelters, people in campsites or other sites used for recreational purposes or organised protest, squatters or travellers”. Because the definition includes people in derelict buildings, both Doorway and Opendoor included several rough sleepers who were known to be sleeping in buildings which met this criteria.  However, the council redefined those individuals as “squatters” meaning they were subsequently eliminated from the final figures.
  2. A number of rough sleepers were known to be sleeping rough in rural areas which weren’t visited by council officials on the night of the count and were thus eliminated from the submitted figure.
  3. Several of the Chippenham based long term rough sleepers moved across the county boundary into Bath the week before the count and were not included in the Wiltshire figures or in the Bath figures since they were not yet engaging with the homelessness services in the neighbouring city. Two long term Devizes rough sleepers also moved out of the county to other Local Authorities the week before the night of the count and possibly were also eliminated from the national figures.

In addition we are raising general concerns regarding the following factors:

  1. Rough sleepers often alternate between staying out on the streets and sofa surfing depending on whether they can access accommodation with friends or family. It is therefore only a 50/50 chance as to whether they can be recorded as rough sleeping on any given night.
  2. Due to both the rural nature of the county and the chaotic lifestyles of those living on the streets, people often do not regularly engage with specialist services in the main towns. Therefore, it is impossible to produce an actual figure on just one night of the year. Very often our rough sleepers will also disappear for a period of time before once again re-engaging with our services.
  3. Specialist support services only exist in three of Wiltshire’s towns, Chippenham, Devizes and Trowbridge in addition to the main service located in the city of Salisbury. Other large towns such as Corsham, Calne, Melksham and all the smaller villages, are not able to provide estimated or actual figures for the night of the count due to the absence of any specialist organisation. We know that there are people sleeping rough throughout the county who are not engaged with daycentres and therefore excluded from the annual statistics.

On a positive note, both our organisations worked very closely with Wiltshire Council and the two hostels in the county, in the weeks leading up the day of the count, in order to successfully accommodate a number of rough sleepers and we will continue to do so. A newly appointed outreach worker has also recently been recruited by the council to help facilitate inter-organisational working relationships and positive outcomes for supporting rough sleepers in the county.

Whilst the government and local authorities produce annual statistics it is worth remembering that behind every one of those figures is an actual human being. At both Doorway and Opendoor, we regularly hear heartbreaking accounts of the complex stories leading up to someone’s current situation. We witness first hand the effects of the devastation, the frustration and the desperation caused by the inadequacies of a system which routinely sets people up to fail as they attempt to navigate the way out of homelessness.

Devizes Opendoors is a registered charity supporting local homeless and vulnerable adults. It runs four drop-in sessions a week at St. John’s Parish Rooms, Long Street, Devizes, SN10 1NN and cooked meals are served at three of these.

Opendoors’ mission is to help people move on in their lives in order to find greater happiness and fulfilment. We are an ambitious charity and plan to develop a range of new services and possibilities over the next months and years.

Our team of friendly and caring volunteers work with guests in a variety of ways and help link people up with specialist agencies that can offer professional advice with housing, drugs and alcohol abuse and financial problems. There is help available to use the phone and laptop, help with bus fares to appointments, access to a clothing store, laundry tickets, a shower and surplus food to take away,

Opendoors wants to appoint a paid Co-ordinator for 10 hours a week on between £11 - £14ph, subject to experience. The person must have a passion for improving the opportunities for disadvantaged adults and have good organisation skills. They will co-ordinate the training and duties of the team of voluntary workers and will have the support of a Deputy Co-ordinator and the Trustees in seeing that all sessions run well.

Please see our website  www.devizesopendoors.org.uk for a Job Description  and email This email address is being protected from spambots. You need JavaScript enabled to view it.  your CV and letter of application by 1st October or post to St John’s Parish Office, Long Street, Devizes, SN10 1NN

Job description