We are now at the Southbroom Centre

This is at the far end of Victoria Road. Either:

a.  Walk or drive down Victoria Road to the flats around the grass circle, go around to the right of the flats and we are on the right before you get to the bungelows.


b.  Walk down London Road, past Morrisons, the Crammer and St. James' Church. Keep going out of town but before you cross the canal there is a bus stop on the left. Turn left there and walk along the path, leaving London Road behind you. You will see bungalows on your right and the back of flats straight ahead. When you get to Victoria Road go left around the corner and you'll see us on the left (not Southbroom House but the next entrance, Southbroom Centre).

There is:

  • a shower and toilets
  • a kitchen serving hot meals at our sessions
  • free surplus food and clothing
  • computer work spaces for guests
  • two small offices for staff and volunteers


We are open four sessions a week at Southbroom Centre, Victoria Road, Devizes, SN10 1HG. 

Come and see us if

  • you don't have a home to go to,
  • you would appreciate a cooked meal or surplus supermarket food
  • you don't have somewhere to wash yourself or your clothes 
  • you need help contacting the right people at County Hall about housing problems
  • you need help contacting drug & alcohol support services

Come between 

11.00am  - 1.00pm Mondays 

9.30am - 11.30am Wednesdays

                11.00am - 1.00pm Thursdays 

5.00pm - 6.30pm Fridays 

You can collect a hot drink, supermarket surplus food, a cooked meal, clothing, use the shower, use a computer or phone and/or get advice and support.

For enquiries, please call the Centre on: 01380 819909


Friday Befrienders

Starting in April, guests will be able to book one-to-one to sessions on Friday mornings at the Centre. Trained volunteers can help with difficult letters to write, forms to fill, tricky conversations on the phone or they can help you think through an awkward situation.

Please ask for and fill in a booking slip a day or two before and hand it in at the front office.



Each session runs like this:

Several people are on duty in the Hall and two or three  in the kitchen. The cooked food is served and collected from the kitchen hatch. Surplus supermarket food is available and there is a drinks table. A shower, clothing, laundry tickets, post and food bank referral forms are also available. Conversations about benefits and housing take place on a one at a time basis in the Hall or Meeting Room. Turning Point staff are on hand on Mondays. The County Rough Sleepers team outreach workers come on Wednesdays. Any guest who needs a conversation can talk to the support worker.   

There are no longer any covid restrictions in place, but we would ask anyone entering the hall to use the supplied alcohol hand-gel regularly and we would also ask that if you have, or think you may have, Covid-19, please do not come to the centre.

We will continue to keep the Rough Sleepers team at County Hall informed of those who want help with housing. County will continue to follow these up and hopefully provide suitable, temporary accommodation for those who are rough sleeping.  

Please phone 01380 819909 or text 07862 238445 or email volunteersThis email address is being protected from spambots. You need JavaScript enabled to view it. if you think you can help. 


What is Devizes Opendoors? 

It is a charity that has been set up to help people in the Devizes Community Area to find solutions to homelessness; to offer support to local people when they are homeless or at risk of becoming homeless and to benefit local individuals in need, including the marginalised and vulnerable.

Opendoors exists 100% for the benefit of others, in particular those who are homeless or at risk of becoming so. For the last few years it has provided three cooked meals a week at St. John’s Parish Rooms, but since October the sessions are now provided at Southbroom Centre, Victoria Road. There are about 15 – 20 people at most sessions. Along with good food and company, there is the chance of a shower, hot drinks and support from staff and volunteers (see Opening Times).

Sarah and guest  John1Smal

The guests are a mixture of rough sleepers, those sleeping in sheds, vans and old boats, sofa surfers and those with their own homes but with issues that can make their tenancies vulnerable.

Caroline AngieThe team has three paid staff, a coordinator, a deputy coordinator and a centre administrator. There are nearly 60 volunteers on a rota with 7 - 9 on per session. Together they prepare the food and the hall, welcome the guests and chat, serve meals and discuss issues in one-to-one conversations. Concerns that get followed up include health issues (mental and physical), alcohol and drug dependency, criminal activity and court related matters, financial concerns and, of course, housing issues. Staff and volunteers can also signpost to other agencies that may be able to help if we come across something we can't help with ourselves.

 A series of articles about those who access Opendoors services, and those who provide them.

Through the Opendoors...




This is a list of companies, organisations, groups or individuals who have made contributions either in cash or in kind to Devizes Opendoors

Colin Harrison Design Ltd - Graphic Designer based in Melksham

Devizes M&S Simply Food store

Devizes Iceland

Woolrych Computer Services Ltd



The official government annual rough sleeping statistics were published yesterday  (25.01.17) following the count which took place in November 2016.

The official definition of the term “rough sleeper” used for the purpose of collecting data, is: “People sleeping, about to bed down (sitting on/in or standing next to their bedding) or actually bedded down in the open air (such as on the streets, in tents, doorways, parks, bus shelters or encampments).  People in buildings or other places not designed for habitation (such as stairwells, barns, sheds, car parks, cars, derelict boats, stations, or “bashes”).

There are two methods in which this data can be collated – an estimated method and an actual physical count. The former involves specialist agencies, who routinely engage with rough sleepers, submitting information to the local authority based upon self-declared accommodation status. This information is an accurate figure due to the very nature of the relationships established between the agencies and the service users during the months leading up the night of the count.

The actual method of counting is impossible to be conducted due to the rural nature of a county like Wiltshire. In this county rough sleepers are not visible in the same way that they are in the larger towns. Rough sleepers will do whatever they can to remain safe on the streets and therefore they will be hidden away in areas that are not frequented by the public at night. This has meant that it is virtually impossible to conduct an actual count due to the fact that it is not feasible to go traipsing around woods, fields, laybys etc in the middle of the night trying to find someone sleeping in a tent or car.

Both methods of counting, in the north of the county, took place on the night in November with the two specialist agencies, Doorway and Opendoor, carrying out the estimated method and the Local Authority carrying out the actual count on foot in the two town centres of Chippenham and Devizes. Subsequently, there were shown to be significant discrepancies between the two figures with the actual method producing lower results.

Unfortunately, Wiltshire Council opted to submit the lower figures to central government despite our two organisations raising concerns regarding the validity of the statistics.  

Specifically we raised concerns regarding the following:

  1. The narrow definition of the term ‘rough sleeper’ excludes “people in hostels or shelters, people in campsites or other sites used for recreational purposes or organised protest, squatters or travellers”. Because the definition includes people in derelict buildings, both Doorway and Opendoor included several rough sleepers who were known to be sleeping in buildings which met this criteria.  However, the council redefined those individuals as “squatters” meaning they were subsequently eliminated from the final figures.
  2. A number of rough sleepers were known to be sleeping rough in rural areas which weren’t visited by council officials on the night of the count and were thus eliminated from the submitted figure.
  3. Several of the Chippenham based long term rough sleepers moved across the county boundary into Bath the week before the count and were not included in the Wiltshire figures or in the Bath figures since they were not yet engaging with the homelessness services in the neighbouring city. Two long term Devizes rough sleepers also moved out of the county to other Local Authorities the week before the night of the count and possibly were also eliminated from the national figures.

In addition we are raising general concerns regarding the following factors:

  1. Rough sleepers often alternate between staying out on the streets and sofa surfing depending on whether they can access accommodation with friends or family. It is therefore only a 50/50 chance as to whether they can be recorded as rough sleeping on any given night.
  2. Due to both the rural nature of the county and the chaotic lifestyles of those living on the streets, people often do not regularly engage with specialist services in the main towns. Therefore, it is impossible to produce an actual figure on just one night of the year. Very often our rough sleepers will also disappear for a period of time before once again re-engaging with our services.
  3. Specialist support services only exist in three of Wiltshire’s towns, Chippenham, Devizes and Trowbridge in addition to the main service located in the city of Salisbury. Other large towns such as Corsham, Calne, Melksham and all the smaller villages, are not able to provide estimated or actual figures for the night of the count due to the absence of any specialist organisation. We know that there are people sleeping rough throughout the county who are not engaged with daycentres and therefore excluded from the annual statistics.

On a positive note, both our organisations worked very closely with Wiltshire Council and the two hostels in the county, in the weeks leading up the day of the count, in order to successfully accommodate a number of rough sleepers and we will continue to do so. A newly appointed outreach worker has also recently been recruited by the council to help facilitate inter-organisational working relationships and positive outcomes for supporting rough sleepers in the county.

Whilst the government and local authorities produce annual statistics it is worth remembering that behind every one of those figures is an actual human being. At both Doorway and Opendoor, we regularly hear heartbreaking accounts of the complex stories leading up to someone’s current situation. We witness first hand the effects of the devastation, the frustration and the desperation caused by the inadequacies of a system which routinely sets people up to fail as they attempt to navigate the way out of homelessness.

Devizes Opendoors is a registered charity supporting local homeless and vulnerable adults. It runs four drop-in sessions a week at St. John’s Parish Rooms, Long Street, Devizes, SN10 1NN and cooked meals are served at three of these.

Opendoors’ mission is to help people move on in their lives in order to find greater happiness and fulfilment. We are an ambitious charity and plan to develop a range of new services and possibilities over the next months and years.

Our team of friendly and caring volunteers work with guests in a variety of ways and help link people up with specialist agencies that can offer professional advice with housing, drugs and alcohol abuse and financial problems. There is help available to use the phone and laptop, help with bus fares to appointments, access to a clothing store, laundry tickets, a shower and surplus food to take away,

Opendoors wants to appoint a paid Co-ordinator for 10 hours a week on between £11 - £14ph, subject to experience. The person must have a passion for improving the opportunities for disadvantaged adults and have good organisation skills. They will co-ordinate the training and duties of the team of voluntary workers and will have the support of a Deputy Co-ordinator and the Trustees in seeing that all sessions run well.

Please see our website  www.devizesopendoors.org.uk for a Job Description  and email This email address is being protected from spambots. You need JavaScript enabled to view it.  your CV and letter of application by 1st October or post to St John’s Parish Office, Long Street, Devizes, SN10 1NN

Job description

Be a Devizes Opendoors Befriender

Give a homeless person a hand up - not a handout

Helping Hand Web 350x210


This autumn we are looking for people who can empathise and encourage.
We provide full training and you will join a supportive team of volunteer Befrienders.

Please click here to find out more, or contact John Saunders:
This email address is being protected from spambots. You need JavaScript enabled to view it.
07828 041152


Contact Details

If you are homeless, know someone who is, or concerned about someone at risk of becoming homeless we might be able to help. Please call: 07493 825258

To speak to a member of the team during our regular opening times please call: 07722 096046

If you are interested in volunteeering with us please email: This email address is being protected from spambots. You need JavaScript enabled to view it.You might also like to take a look at our Volunteer section, where you can find more information or download our Autumn 2020 Volunteer Newsletter.

Any other enquiries? Please email: This email address is being protected from spambots. You need JavaScript enabled to view it. or go to our Contact Page.

Devizes Opendoors Job Vacancy

Centre Administrator  

Opendoors wants to appoint a Centre Administrator to work 12 hours a week at £12ph. Ideally this would be Mondays, Wednesdays and Fridays 9.30am – 1.30pm. The person must have good organisation skills and have a passion for improving the opportunities for homeless and vulnerable adults. They will help run the Southbroom Centre and the Devizes Opendoors Programme.

Opendoors is a small but ambitious charity that aims to support guests in a variety of ways. The team of two other part-time staff and 45 volunteers provide cooked meals and other food to take away three times a week, clothing, bedding, laundry tickets and bus fares. They also support guests in their efforts to engage with agencies that help with housing, substance misuse and financial difficulties.

Further information about the charity and its work is available on their website http://devizesopendoors.org.uk  where you will also see Job Description, Person Specification, Value Statement and Job Application Form.

Please email This email address is being protected from spambots. You need JavaScript enabled to view it.  your completed application by 27th September at the latest. Interviews will be held on 6th October. The provisional start date for this post is 1st November 2021.